Refund policy

Return Policy

Thank you for shopping with us! We want to ensure that you're completely satisfied with your purchase. If you're not, don't worry we have a return policy in place to make it as easy for you as possible:

Return Eligibility

You can return the product within 7 days from delivery.
The product has to be unused, in the original packaging and in resalable condition.
To start with the return, simply contact our customer service team providing your order number and reason for return.

Damaged or Defective Products

If your order is damaged or defective upon receiving it, you are eligible to get a complete refund or an exchange of that product.
Inform us right away with pictures of the damaged item and its packing, and we will guide you through the returns process.

Refund Process

Refunds will be processed through the same payment channel as used to make the purchase.
Processing time: After the return is received, it shall take us 24-48 hours to process your refund.

Bank Processing time: This could take 7 business days, after which your bank shall have credited you with the refunded amount.
Shipping cost of returning goods

We will cover return shipping cost in cases of defective and damaged products.
If the return is due to other reasons (e.g., change of mind or wrong order), the customer will be responsible for the return shipping fees.

Important Notes

To ensure a smooth return process, please ensure that the product is returned in its original condition and packaging.
Refunds or replacements will only be processed once we have received and inspected the returned product.

We do not accept returns for used or opened products, except if upon arrival, the product is found to be defective or damaged.
All returns are to be initiated within 7 days of delivery.

Our return policy is well aligned with the Google Ads/Google Merchant Policies, ensuring high standards of transparency and customer satisfaction.

If you have further questions or require more assistance on your return, please don't hesitate to reach out to our customer service team at below given details,

Trade name: Snap Perfumes

Phone number: 8904117098

Email: care@snapperfumes.in

Physical address: Bengaluru, Karnataka 560078

 

Thanks for choosing us, and we look forward to continuing to serve you!